Refund policy
If you are unsatisfied with your order, you may return any item to us for replacement or credit. If we made an order error or shipping error, we will cover the return shipping cost. If you ordered the wrong item, don’t worry- you can still return it. We will credit your account, less the shipping costs. Account credits will be issued once we receive the returned item.
Returning nonprescription items in store or online
Return in Store
- Most new, unopened items purchased from Kitch Pharmacy or KitchPharmacy.com can be returned to our store within 30 days of purchase for exchange or refund.
- Valid photo ID may be required for any return or exchange.
- Items that are opened or damaged, missing a receipt may be denied a refund or exchange.
- Items returned with the original receipt may receive a refund or store credit in the amount of the original purchase price.
- Items returned without a receipt may be exchanged for the same item or refunded as store credit. A refund for such a return may be limited to the lowest advertised price in the 60-day period prior to the return. Returns lacking proof of purchase also may be limited or denied.
- Refunds for items purchased online using PayPal will be issued in the form of a store credit.
- At Home Covid-19 test kits cannot be returned or exchanged.
- Due to health and safety concerns, some health care items, home health and personal care products cannot be returned even if unopened and no refunds will be issued.
Return by Mail
Items purchased at KitchPharmacy.com that are eligible for return or exchange at the Kitch Pharmacy store may also be returned by mail within 60 days of purchase. Call (806) 370-7311 before returning items by mail. We'll work with you to ensure that both your return and credit refund are processed accurately.